As part of our continued improvement programme, Guarding Professionals is continually reviewing its processes in order to meet, match and surpass customer expectations. We measure customer satisfaction through the administration of customer satisfaction questionnaire which will include any comments, our customers may have relating to how we may improve. Key Accounts managers also hold monthly meetings with clients enabling us to informally measure the level of satisfaction.
We take our time to fully explore and understand our customer’s requirements to ensure that we deliver the services to meet our customer needs. In doing this, we comply with the statutory requirement of BS7499 and BS7858
Guarding Professionals hold Approved Contractor Status for the provision of Security Guarding (SG) and Key Holding (KH) . www.sia.homeoffice.gov.uk/Pages/acs-roac.aspx?all
We are a SafeContractor.We take the Health and Safety of our clients and staff very serious.
Certificate number: 5729 ISO 9001 ISO 14001
At Guarding Professionals we pride ourselves on customer friendly security staff who are always accommodating to the needs and concerns of the public whilst in charge of security on your premises. In the event that any adverse situation may arise, they are trained to deal effectively and efficiently with offenders and will remain in full control of the situation, in order to protect your property. Our trademark is exceptional customer care, and our immaculate dress code makes Guarding Professionals Officers stand out from the rest. We regularly exceed our customers expectations, offering customer service that is truly second to none.
Guarding Professionals fulfils and fully complies with all aspects of its Service Level Agreement with its clients. Services are delivered on time, to budget and only security screened; qualified and appropriately attired officers are deployed on client’s site. All sites have Risk Assessment and Assignment instructions and these are communicated to the officers
At Guarding Professionals all our staff across every division undergoes an exceptional, rigorous and regular training programme. This ensures that all personnel are knowledgeable in the following areas
Health and Safety
Dealing with Emergencies
Role and Responsibilities of Security Personnel
Customer Care and Social Skills
Procedures for the Control of Keys
Use of Technology
Anti- Terrorist techniques
All Guarding Professionals employees undergo a stringent vetting procedure. At entrance level they are checked by the CRB (Criminal Records Bureau) and subsequently licensed by the SIA. Our vetting procedures comply with the provisions of BS 7858:2004
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